Aurora shopping center owner wins service award

Regency Properties, which owns River Creek Village in Aurora, has won the 2017 National Commercial Real Estate Award for Customer Service Excellence from industry analyst CEL & Associates, Inc.

A  retail commercial real estate company specializing in small and mid-sized communities, Regency competes in Category 1, which has the most competitors.

The exclusive recognition, awarded by the nation’s largest surveyor of tenant satisfaction, is a testament to the superior customer service Regency delivers, said company president Kevin Hammett.

One award is given annually in up to five categories based on portfolio size, type of firm and product specialization nationwide. 

“We are honored to receive this award for the fifth consecutive year,” said Hammett. “This accomplishment is very important for us because it demonstrates our continued commitment to maintaining an industry leading level of tenant satisfaction.”

Since 1998, the Real Estate Award for Customer Service Excellence has been the benchmark for property performance and tenant satisfaction. Each year, CEL conducts more than 2.5 million tenant surveys to measure performance of commercial properties throughout the country.

Survey questions evaluate the retail leasing and property management relationship and overall service quality, including maintenance, readiness and responsiveness to solving problems, property condition and lease renewal intention.

Survey respondents rated Regency’s services and property staff  “Outstanding.”
Founded in 1949, Regency owns more than 6.2 million square feet of retail shopping center space in 18 states.